Terms & Conditions

Cancellation Policy

Palazzo Poggi operates a Moderate cancellation policy, consistent with Airbnb standards.

The security deposit (€500) is always fully released in case of guest cancellation. In case of cancellation by the host, guests receive a full refund plus an additional 10% compensation.

Security Deposit

A refundable security deposit of €500 is required for all bookings paid by credit or debit card. Your card is securely saved at the time of booking; the deposit is pre-authorised on your saved card 2 days before check-in and released within 7 days after checkout — no money is charged.

• ✓ The hold appears on your statement but is not charged
• ✓ The deposit is released within 7 days after checkout
• ✓ You will receive an email confirmation when released
• ✓ The host has 7 days post-checkout to file a damage claim with photographic evidence and receipts
• ✓ Disputes may be escalated to the Italian Giudice di Pace (civil magistrate court) — no lawyer required for amounts under €5,000

Legal basis: caparra confirmatoria under Italian Codice Civile art. 1385. By completing the booking, the guest acknowledges the property's condition at check-in and accepts liability for any damages caused during their stay.

House Rules

Florence City Tourist Tax

The City of Florence (Comune di Firenze) imposes a tourist tax (tassa di soggiorno) of €6 per person per night, applicable for a maximum of 7 consecutive nights per stay.

Exemptions (fully exempt, no tax applies):

• ✓ Children under 12 years of age
• ✓ Persons with certified severe disability (L.104/92, art. 3 comma 3) + 1 companion
• ✓ Companions of hospitalised patients (up to 2 per patient, day hospital included)
• ✓ Workers on business travel for stays exceeding 7 days (even non-consecutive) in the same calendar year

The tourist tax is calculated automatically during booking based on the number of taxable guests and nights. Guests claiming exemptions must present supporting documentation at check-in.

Privacy Policy

Data controller (Titolare del trattamento): Seif El Shourbagy — contact: info@palazzopoggi.com.

Personal data provided during booking (name, email, phone number) is collected for the sole purpose of managing your reservation and communicating with you about your stay. This processing is based on contractual necessity (GDPR Art. 6(1)(b)). We do not sell or share your data with third parties, except as described below or as required by Italian law. Your data is stored securely in the European Union.

Legal obligations. As required by Italian law (Art. 109 TULPS, R.D. 773/1931), the identification details of all guests are communicated to the State Police through the Alloggiati Web portal of the Questura. This processing is based on a legal obligation (GDPR Art. 6(1)(c)) and does not require your consent. Anonymous, aggregated statistical data about stays is also transmitted to Regione Toscana and ISTAT for official tourism statistics.

Payments. Card payments are processed by Stripe, Inc., acting as data processor for payment data. We never store your card details.

Retention. Booking and payment records are kept for 10 years to comply with Italian fiscal obligations. Guest identification data transmitted to Alloggiati Web is retained within the terms set by law.

Your rights. You may access, correct, or request deletion of your data (where no legal retention obligation applies) by contacting info@palazzopoggi.com. You also have the right to lodge a complaint with the Italian data protection authority (Garante per la Protezione dei Dati Personali).

Cookies. This site does not use profiling or tracking cookies.

Governing Law

This rental agreement is governed by Italian law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Florence, Italy. For amounts under €5,000, disputes may be brought before the Giudice di Pace di Firenze. The host is a private individual operating under the Italian short-term rental regulations (D.L. 50/2017 and subsequent regulations of the Regione Toscana and Comune di Firenze).